Privacy Policy

Who we are

Glowtopia is a trading name of Fortec Trading Ltd whose registered address is Unit 1 Stanley Green Industrial Estate, Poole, BH15 3TH.

What personal data we collect, why we collect it and how we use it

Contact Details

If you make contact with us via email, contact form or telephone we will receive your name, email address and/or phone number along with the nature of your enquiry. We collect this data to answer enquiries and to provide product/sales information. We will also record the visitor’s IP address and browser user agent string to help spam detection.

Order Details

If you place an order with us we will receive contact details as per the above section, along with shipping address (and billing address if applicable). We collect this data in order to complete your order and to fulfil our business’s legal requirements.

Our website will capture your payment details however we never store these details and are only passed onto payment processing companies in order to complete payment.

Newsletter

Customers can opt in to receive our Newsletter at checkout. If you subscribe we’ll receive your name, email address and IP address. We use this information to send you news updates and information about the company which you can unsubscribe to at any time.

Customer Reviews

If you provide us with a company or product review we will receive your review text, email address and name. We may use this data on our website on or a third party website to promote our products and service.

Cookies

If you leave a review, comment or place an order on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Information on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

Payment Processors

We use payment processors (Stripe – http://stripe.co.uk/ and Paypal – http://www.paypal.co.uk) to complete payments for customer orders. We will share your name, email address, billing address and telephone number with them. This information is used for fraud protection and completion of orders.

Third Party Review Sites

We use a third party review site (Trustpilot – https://www.trustpilot.com/) to invite customers to review our service. On completion of your order we will pass your name and email address to Trustpilot who will send you an email one week after you order to invite you to review your order from us.

Analytics Providers

We use Google Analytics (https://analytics.google.com/) to collect your website browsing behaviour. This will include your IP address and browser information however no personally identifying information is passed to Analytics providers. The data is used to help monitor our advertising performance.

Parcel Delivery Companies

We share your name, address, email address and phone number with our delivery partners (Royal Mail, DPD & P2P Mailing) in order to provide the delivery of your order.

How long we retain your data

Personal Information

We keep customer records, order information and emails for 7 years in order to fulfil legal obligations. After 7 years we will destroy any information relating to orders and customer information.

Customer reviews

We keep all customer reviews indefinitely. If you wish for your review to be removed you may contact us to ask for your review to be deleted.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.